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Shipping Policy

  1. Orders will be delivered out from VNest HQ on Mondays to Wednesday except public holidays. Orders for the Ipoh area can be done via whatsapp and self-pickup can be arranged from Monday to Sunday except Wednesday. Venue for Ipoh Self-pickup will be located at VNest Concept Cafe 金星燕咖啡馆
  2. Specific timed deliveries are not available.
  3. VNest takes 1-3 business days to manage and despatch your orders. Estimated delivery day up to 7 business days from the date of collection by courier partner.
  4. VNest will not be held responsible if a delivery is late due to unavailability of the delivery service that we use or anything else outside of our control.
  5. In the event of a non-delivery, please whatsapp us.
  6. VNest only delivers within West Malaysia at this moment. We can deliver to any address within the stated region.
  7. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
  8. Please ensure all the information of your order is accurate, information on the order is not amenable once your order is placed. 
  9. If you change address, you must update your address details on the “My Account” section of the website to ensure that no deliveries are sent out to the wrong address. 
  10.  We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
  11. No refund will be issued if the products have been duly delivered to the address as prescribed by the customer. In the event a delivery is rescheduled or rerouted upon the request of your recipient or you, a re-delivery fee will apply depending on your recipient’s location.
  12. All products are non-refundable.

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