Return & Refund Policy

Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

1. The goods are in the original packaging.
2. The goods must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or free gifts.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

The buyer will take full responsibility for the products during the return shipment back to us. You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

VNEST SDN BHD

22 & 23, New Pasir Puteh, Main Road, 31650 Ipoh, Perak.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. Do inform us of the tracking number once you have arranged for the goods to return.

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is inspected and accepted, make a separate purchase for the new item.

Contact Us

To start a return, you can WhatsApp us for prior notice. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any refund and return questions via WhatsApp.